Roy Young Return Policy
At Roy Young Chemist we will always endevour to dispatch your orders accurately and on time to ensre an enjoyable and stress free customer experience.
The following is our policy in the event that a refund is requested. ALL refund claims MUST be made within 10 days of receiving your order. Claims made AFTER the 10 day period will not be accepted. Please check your orders CAREFULLY upon receipt.
Any faulty electrical equipment purchased from Roy Young Chemist will be covered by the indivdual's product warranty/Guarantee. We are happy to assist you with making a claim on a product's warranty/Guarantee should the need arise.
1- Wrong stock ordered: If you accidentally order the wrong product, please contact us as soon as possible on (02) 9201 8120. It is always best to call our phone number in this case as immediate action will be required to stop the order from being processed. If the order has already been dispatched, we are unable to recall it. You will need to receive the delivery then post it back to our postal address (PO BOX 776 MAROUBRA NSW 2035). We are happy to issue a full refund ONLY if the product is received by Roy Young Chemist in its original undamaged condition. Roy Young Chemist will not refund any postage costs in this instance. Roy Young Chemist retains the right to refuse returns of products that are not sealed by the manufacturer and hence we are unable to guarantee that they have not been opened. Example blood testing products such as blood glucose, cholesterol and INR strips. Other sensitive products which we may refuse to return include but are not limited to: Medicines and Baby products.
2- Wrong stock supplied: In the rare event that we supply you with the wrong product, please call us on (02) 9201 8120 or email us firstname.lastname@example.org and we will ask you to return the parcel to our postal address and the correct product will be posted out at no extra postage charge.
3- Stock damaged in transit: If you receive a parcel that is obviously damaged, DO NOT sign for it and request that Australia post send it back to Roy Young Chemist as DAMAGED IN TRANSIT. Then please contact us via phone or email informing us of the situation. Roy Young Chemist will follow that up with the courier service responsible and re-send your order. In the event that you only discover the damage after opening the parcel, contact us immediately and we will ask you to post the parcel back. Roy Young Chemist will resend the order and refund you the postage cost of returning the damaged parcel.
4- Order not complete (Missing Items): Roy Young Chemist has a very accurate and state of the art system for Pick, packing and shipping your orders. Missing items from orders are extremely rare, and any claim for incomplete orders will be thoroughly checked prior to issuing a refund or replacement. If our stock levels and surveillance systems show that your order has been packed correctly, will not issue a refund.
5-Prescriptions ordered but a prescription is not supplied: If a prescription medication is ordered and a prescription is not supplied for the order to be completed a $5 administrative fee will be deducted from the full amount when the refund is processed.